Woocasino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Woocasino website and related services. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and accept these terms, together with any additional rules shown for particular games, promotions or services.

Woocasino operates under licence 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 from the Comoros Autonomous Organisation of Financial Affairs.

1. General conditions

These Terms & Conditions form a legal agreement between you and the operator of Woocasino. They apply to your use of the website, your player account, deposits, withdrawals, games, promotions and any other services made available through the platform. Additional terms may apply to specific games, payment methods, competitions or promotional offers. If there is a conflict between these terms and a specific offer, the specific terms will generally apply to that offer.

You must read these terms before using the website. If you do not agree with any part of them, you must not register, deposit money or play. Woocasino may update these terms from time to time to reflect changes to the website, applicable requirements, services or operating procedures. The current version will apply whenever you use the website. You should review this page regularly.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable Australian laws and regulations. Access may be restricted in certain locations, and Woocasino may refuse or limit access where required.

Eligibility and account registration

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
You must provide accurate, current and complete information when registering and whenever account details change.
You may only create and use an account for yourself. Duplicate, false, nominee or third-party accounts are not permitted.
You must keep your login details confidential and must not allow another person to use your account.
You must notify Woocasino promptly if you suspect that your account or login information has been accessed by someone else.
You are responsible for activity carried out through your account unless you have reported unauthorised access without unreasonable delay.

2. Account checks, funds and transactions

Woocasino may carry out identity, age, address, payment and other verification checks before or after an account is opened. You may be asked to provide documents or information needed to complete these checks. Accounts, transactions or withdrawals may be delayed, restricted or suspended while checks are being completed. Information supplied for verification must be genuine, valid and belong to you.

You may only deposit funds using a payment method that you are authorised to use. Deposits must not be made with money obtained unlawfully or with funds that you cannot afford to lose. You should check the available payment information before making a deposit, as processing arrangements, minimums, maximums and fees may vary by method and may be subject to change.

Your account balance is intended for gambling activity and permitted withdrawals. You must not use the website to transfer funds between people, conceal the source of money, or carry out any activity that appears fraudulent, unlawful or improper. Woocasino may review transactions and may take action where activity raises security, compliance or financial crime concerns.

Withdrawals and account balances

Withdrawal requests may be subject to identity checks, payment verification, applicable transaction requirements and the rules of the relevant payment provider. Woocasino may return funds through an appropriate payment method, including the method used for a deposit where this is permitted or required. The availability and timing of withdrawals can depend on verification, payment providers, weekends, public holidays and other circumstances outside the platform's control.

You are responsible for ensuring that your payment details are correct. A request may be rejected or cancelled if the information is incomplete, a payment method cannot be used, account checks are outstanding, or the request conflicts with these terms. Any taxes, charges or reporting obligations that apply to you are your responsibility.

Errors and suspicious activity

If a technical, pricing, display or settlement error affects a game, transaction or account balance, Woocasino may correct the error and adjust the affected balance where appropriate. If you receive funds or credits in error, you must not use or withdraw them and should report the issue promptly. Woocasino may suspend relevant activity while an error or suspected misuse is investigated.

3. Games, promotions and responsible use

Games are provided for entertainment and involve financial risk. Outcomes are determined by the relevant game systems and, where applicable, random outcomes. You should not treat gambling as a way to make money, solve financial problems or recover previous losses. Game rules, contribution rules and other information should be checked before you place a wager.

Promotions, bonuses, rewards and tournaments may be subject to separate terms. These terms may set out eligibility, qualifying activity, expiry dates, wagering or playthrough requirements, maximum or minimum amounts, game restrictions and withdrawal conditions. You should read the applicable promotion terms before accepting an offer. If promotional activity is abused, manipulated or used contrary to its terms, Woocasino may cancel the relevant benefit and review associated activity.

Responsible gambling

Woocasino supports informed and responsible participation. Set a budget before you play, decide how long you will play, and take regular breaks. Never gamble with money needed for rent, bills, food or other essentials. Do not gamble when affected by alcohol, medication, stress or other factors that may affect your judgement.

Keep track of your deposits, wagers and losses.
Do not chase losses or increase stakes to try to recover money.
Use available account controls, deposit limits, time limits or self-exclusion options where offered.
Ask for assistance if gambling is affecting your finances, relationships, work, study or wellbeing.
If you believe gambling is no longer enjoyable or controlled, stop playing and seek support from an appropriate Australian gambling help service.

Woocasino may apply restrictions, cooling-off periods or account closures where requested by you or considered appropriate for player protection. A self-exclusion or account closure request should be treated seriously. You must not attempt to open another account or use another person's account to avoid a restriction.

4. Website use, privacy and liability

You must use the website lawfully and fairly. You must not interfere with the website, introduce malicious software, use automated tools without permission, exploit a vulnerability, reverse engineer platform components, manipulate game results or attempt to gain an unfair advantage. You must also not upload, publish or transmit material that is unlawful, threatening, misleading, abusive or harmful.

The website may include links, content or services provided by third parties. Woocasino is not responsible for the availability, accuracy or practices of third-party services. You should review the relevant third-party terms and privacy information before using them. Website features may be changed, interrupted, suspended or withdrawn, including for maintenance, security, technical or operational reasons.

Personal information is handled in accordance with the applicable privacy information published by Woocasino. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, verification, payments, security, customer support, legal compliance and responsible gambling purposes, subject to applicable privacy requirements.

To the extent permitted by law, Woocasino is not responsible for loss caused by events outside its reasonable control, including internet interruptions, device problems, telecommunications failures, payment provider issues, software faults or unauthorised access resulting from your failure to protect account credentials. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited under Australian consumer law.

Suspension, closure and complaints

Woocasino may suspend, restrict or close an account where there is a suspected breach of these terms, a security concern, an age or identity issue, responsible gambling concern, payment problem, technical error or suspected unlawful or fraudulent activity. Where appropriate, you may be asked to provide information before access is restored. Any remaining balance will be considered in accordance with applicable law, these terms and the circumstances leading to the action.

If you have a question, complaint or concern, use the support option available on the website and provide enough information for the matter to be reviewed. You should keep relevant transaction details and describe the issue clearly. Woocasino may investigate the matter and request further information. Nothing in the complaints process limits any rights you may have under applicable Australian law.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms, together with any referenced policies and specific offer conditions, represent the rules for your use of the website. By continuing to use Woocasino after an update is published, you accept the updated version.