Woocasino Privacy Policy

This Privacy Policy explains how Woocasino may collect, use, store and disclose information when you visit the website, create an account, use gaming services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below, subject to your rights under applicable Australian privacy requirements.

Woocasino operates under licence 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 from the Comoros Autonomous Organisation of Financial Affairs.

Information we may collect

To provide an online casino service, Woocasino may collect information that identifies you, relates to your account or helps us understand how the website is used. The information we collect depends on the services you use, the choices you make and the information you provide.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, country or region, username, account credentials, contact details and records of your preferences. We may also keep information contained in messages, complaints, requests and other communications with our support team.

Verification and compliance information

We may request documents or other information needed to confirm your identity, age, location or eligibility to use the service. This can include identity documents, proof of address, information about the source of funds and records of checks completed for security, responsible gaming, anti-fraud or other compliance purposes. We only request information that is reasonably relevant to these purposes.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, winnings, account balances, payment method details and transaction history. Payment providers may process payment information under their own privacy terms. We may receive confirmation, status and limited transaction details without necessarily receiving or storing complete payment credentials.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, and information about how you interact with the service. We may use cookies and similar technologies to support essential functions, remember settings, improve performance, understand usage and help protect the website.

How we use information

Woocasino may use personal information for purposes connected with operating, securing and improving the service. These purposes can include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing gaming services, account features and customer support.
Confirming identity, age and eligibility, and completing verification checks.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other prohibited activity.
Managing security, authentication, technical performance and website functionality.
Meeting legal, regulatory, court, law enforcement and other official requirements that apply to the service.
Keeping records of transactions, account activity, communications and compliance actions.
Investigating complaints, resolving disputes and enforcing applicable terms and conditions.
Sending service messages, such as account, security, transaction or policy updates.
Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
Analysing trends and improving products, content, support and responsible gaming tools, including through aggregated or de-identified information where appropriate.

We do not treat marketing consent as a condition of using core account services. You can usually opt out of promotional communications by using the unsubscribe option in a marketing message or by contacting us. You may still receive important service, security or legal messages that are necessary to manage your account.

When information may be shared

Information may be shared with service providers that help operate the website, process payments, provide technology, host data, deliver communications, verify identity, monitor security, prevent fraud or provide customer support. These providers should only use information for authorised services and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to meet legal or official requests, protect players and the website, investigate suspected unlawful or harmful conduct, enforce our terms, or protect our rights and the rights of others. If the business or its assets are reorganised, transferred or combined with another business, information may be transferred as part of that process, subject to applicable privacy requirements.

Some service providers or recipients may be located outside Australia. Where information is handled across borders, reasonable steps may be taken to support appropriate protection and lawful handling.

Storage, security and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring and secure handling procedures. No website, internet transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords and notify support if they suspect unauthorised account activity.

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction and compliance records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small files or similar technologies stored on or accessed from your device. Some are necessary for login, security and basic website operation. Others may help remember preferences, measure performance or understand how visitors use the website. You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect website features, account functions or the way content is displayed.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us to ask for access to your information, correction of information that is inaccurate or incomplete, deletion of information that no longer needs to be retained, or information about how it is used and disclosed.

You may also withdraw consent to marketing communications at any time. To exercise these rights, or to ask a privacy question, email support@woocasinocasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes, so that we do not disclose personal information to the wrong person.

A request to delete information, close an account or withdraw marketing consent may not remove every record immediately. We may need to keep certain information for legal, security, fraud prevention, dispute resolution, transaction or record-keeping purposes. Where deletion is not possible or is not required, we will explain the relevant reason where appropriate. We may also limit a request where fulfilling it would adversely affect the rights of another person or conflict with a legal obligation.

Accuracy and your responsibilities

Please provide accurate, current and complete information and update your account details when they change. Keeping information accurate helps us provide support, complete verification, process transactions and protect your account. You should keep login details confidential and avoid sharing access with another person.

Policy updates and complaints

We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be made available on the website, and material changes may be communicated through an appropriate service message. Your continued use of the website after an update may be subject to the revised policy.

If you have a concern about how your information has been handled, please contact support@woocasinocasino.click first so we can review the issue and respond. You may also have the right to raise a privacy complaint with an appropriate external privacy authority in Australia or another relevant jurisdiction.